Return & Refund Policy

At TechOrbit, we are committed to providing quality products and excellent customer service. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

We offer a 3-Day Return Policy for eligible products. If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery.

To verify your claim, you must provide a continuous unboxing video recorded from the moment you receive and open the package. The video should clearly show the package being opened without any cuts or edits.

2. Return Conditions

To be eligible for a return:

• The return request must be made within 3 days of delivery.
• The product must be unused and in its original condition.
• All original accessories, manuals, and packaging must be included.
• The required proof (such as the unboxing video) must be provided for damaged, defective, or incorrect items.

3. Non-Returnable Items

Returns will not be accepted if:

• The product has been used, damaged, or modified after delivery.
• The original packaging or accessories are missing.
• The return request is submitted after the 3-day return period.
• The required proof cannot be provided for eligible claims.

4. Refunds & Replacements

Once we receive and inspect the returned product, we will review your claim.

If the claim is approved, we will provide an appropriate resolution, which may include:

• A replacement product,
• An exchange, or
• A refund,

depending on the nature of the issue, product availability, and our courier partner's claim process.

Refunds, if applicable, will be processed using an appropriate method after the claim has been approved.

5. Contact Us

If you have any questions about returns or refunds, please contact us through our Contact Us page or the support email listed on our website.